Terms & Conditions

Credit/Debit Cards: We can accept Visa, MasterCard, JCB, Delta and Switch cards.  All transactions are performed with full encryption software using SSL secure server.

Availability and Acceptance of Orders: Any order placed through this website is subject to availability and final acceptance by Museum Miniatures. All dimensions and sizes are approximate, Museum Miniatures. UK  reserve the right to amend or change specifications on products and catalogue information at any time without prior notice.

Delivery schedule: Items are usually dispatched within 3 business days of receipt of your order. We ship all our orders by 1st class post UK,  Air mail for EU and the rest of the World. Orders weighing over 2 kilos are sent Parcel Force. Missing shipments or damaged items must be notified to us within 30 days. Notification of despatch will be e-mailed on despatch of order.

Complaints: In the event of any complaint regarding the condition of the goods, please contact our Mail Order department at Museum Miniatures, 28 Long Lane, Driffield, Yorkshire, YO25 5HF UK. 00 44 (0) 1377 241010.

Local Taxes / Duties: The customer is responsible for any local taxes and /or duties payable on the goods.

Returns Policy: Within 7 days of receipt of your shipment, you may return any item in new condition with the original packaging and accessories. Defective or damaged items must be reported to Museum Miniatures within 7days of delivery to qualify for a full refund or replacement. Please note that we can process returns and refunds only for items purchased from this web site  and through Museum Miniatures UK.

Packing and Sending Your Return: wrap the package securely, items damaged during return due to insufficient packaging will be charged a re-stocking fee at our discretion. Ship the package to Museum Miniatures. 28 Long Lane, Driffield, E Yorks  YO25 5HF UK.

Refunds: We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving your return.

Delivery Addresses: As of January 2013 we are unable to insure or use signed service for overseas orders sent to a PO BOX number. We are limited to a claim from the post office of £20.00. Orders sent to a PO BOX will only be replaced by Museum Miniatures up to £20.00. We recomend that you do not use a PO Box number, Please use a normal address.